Privacy Policy

At Bruschi Rentals, we respect your privacy and are committed to protecting your personal information. Last updated: January 2026.

Please also review our Terms of Service for information about how we operate our rental assistance services.

1. Introduction

This Privacy Policy explains how Bruschi Rentals ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our rental assistance services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

When you submit our form or use our services, we collect:

• Contact Information: Name, phone number, and email address
• Rental Preferences: Neighborhood preferences, apartment type, budget range, move-in date, and tour type preferences
• Additional Information: Any notes or special requirements you provide
• Authentication Data: Information used to verify your identity when accessing your portal

3. How We Use Your Information

Your information is used exclusively for:

• Personalized Service: Sending you relevant rental options and information based on your preferences
• Secure Access: Providing authentication codes for secure portal access
• Communication: Facilitating communication regarding rental opportunities and updates
• Business Operations: Internal organization and operational purposes
• Service Improvement: Improving our rental assistance services

4. SMS/Text Message Privacy (A2P 10DLC)

When you provide your phone number and consent to receive SMS messages, we collect and use this information to deliver:

• Authentication Messages: One-time passcodes (OTP) for secure portal access
• Service Updates: Rental property recommendations matching your preferences
• Transactional Messages: Updates about your rental application status and appointments
• Customer Support: Responses to your inquiries

4.1 Mobile Information Protection

Your mobile privacy is our priority. Here's our commitment:

4.2 SMS Opt-Out

You can opt out of receiving non-essential SMS messages at any time by:

• Replying STOP to any SMS message from us
• Contacting us via email at info@bruschirentals.com
• Using the preference settings in your client portal (when available)

Note: Opting out of SMS messages may prevent you from receiving authentication codes required to access your rental portal.

5. Third-Party Service Providers

We use the following third-party services to operate our platform. These providers have access to certain personal information only as needed to perform their functions and are contractually obligated to protect your data:

• Twilio: Handles SMS message delivery and WhatsApp messaging. Your phone number is shared with Twilio solely for the purpose of delivering messages you request. Twilio may not use your information for any other purpose.
• Auth0: Provides secure authentication services. Your contact information is used to verify your identity and provide secure access to your portal.

These service providers are strictly limited to using your information only to support the services we provide to you. They may not sell, share, or use your information for their own business purposes or marketing.

6. Data Protection and Security

We respect your privacy and are committed to protecting your personal information.

• No Third-Party Sharing: We do not share your information with third parties for marketing purposes
• No Selling of Data: We do not sell your information under any circumstances
• Secure Storage: Your data is stored securely using industry-standard encryption
• Limited Access: Only authorized personnel have access to your personal information
• Encryption: We use industry-standard encryption for data transmission and storage
• Security Measures: We implement appropriate technical and organizational security measures to protect your information

7. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Specifically:

• Active Searches: While you are actively searching for rentals and accessing our services
• After Service Completion: For a reasonable period after service completion for record-keeping and legal compliance
• Opt-Out Records: We maintain records of opt-out requests to honor your preferences

You may request deletion of your data at any time by contacting us at info@bruschirentals.com. We will promptly process your request in accordance with applicable laws.

8. Your Privacy Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Opt out of non-essential communications
• Withdraw Consent: Withdraw consent where applicable
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at info@bruschirentals.com. We will respond to your request within a reasonable timeframe.

9. Your Consent

By checking the consent box in our contact form and submitting your information, you acknowledge that you have read and understood this Privacy Policy, and you consent to:

• The collection and use of your information as described
• Receiving SMS messages including authentication codes and rental updates
• The storage of your data in our secure systems
• Our privacy practices regarding your information
• Sharing your information with our service providers (Twilio, Auth0) as described above
• Understanding that message and data rates may apply based on your mobile carrier plan

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@bruschirentals.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you a notification if required by applicable laws

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us:

• Email: info@bruschirentals.com
• WhatsApp: Available through our website

We will respond to your inquiry as promptly as possible.